Deevara Chittara

1. Order Processing

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• Once you place your order on the Deevara Chittara website, we aim to process it within 1–2 business days (excluding weekends and public holidays).

• You will receive an order confirmation email once your order is placed, and a shipping confirmation email once it is dispatched.

• If any item is out of stock or delayed, we will notify you promptly with an estimated dispatch date.
   

2. Shipping Destinations

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• We currently ship to the following locations: within India (mainland).

• For international shipping (if applicable), please contact us at cfria.art@gmail.com or +91-98860 64822 to inquire about availability, shipping cost and estimated delivery time.
   

3. Shipping Methods & Delivery Time

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• Standard shipping within India will normally be carried out via reputable courier services.

• Estimated delivery times (after shipment dispatch):

  • Major metropolitan areas: 5-7 business days

  • Other regions / rural areas: 10-12 business days

• Please note these are estimates only. Actual delivery may be affected by courier operations, local holidays, weather, or other unforeseen factors.

• If you require expedited shipping, please contact us in advance—additional charges may apply.
   

4. Shipping Charges

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• Shipping charges are calculated at checkout, based on destination and weight of the package.

• Any customs duties, import taxes, or other charges for international orders (if applicable) are the responsibility of the recipient.
   

5. Shipment Tracking

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• Once your order has been shipped, you will receive a shipment tracking number (if provided by the courier).

• You can use the tracking number on the courier’s website/app to monitor the status of your delivery.

• If you do not receive tracking information within 2 business days of dispatch, please contact us.
   

6. Delivery Issues & Responsibilities

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• Please ensure the shipping address you provide is accurate and complete (including PIN/ZIP code, state, phone number).

• If a package is returned to us due to an incorrect address, non-collection, or refusal by the recipient, any additional shipping cost to resend the package will be borne by the customer.

• If the courier attempts delivery and the recipient is unavailable, the courier may leave a delivery attempt notification or hold the package at a local facility. It is the recipient’s responsibility to coordinate re-delivery or collection.

• In the unlikely event that your package is lost, damaged, or significantly delayed, please contact us at cfria.art@gmail.com or +91-98860 64822 and we will assist in liaising with the courier.
   

7. Packaging

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• We take care to pack our books/products securely so that they arrive in good condition. Protective packaging (bubble wrap, cardboard, etc.) will be used as required.

• If you receive your item and find it damaged or defective, please follow our Returns & Refund policy and send us photos of the damage within 72 hours of delivery.
   

8. Special & Bulk Orders

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• For bulk orders, institutional purchases or orders requiring special fulfillment (e.g., signed copies, customised packaging), please contact us at cfria.art@gmail.com or +91-98860 64822 for a tailored quote and shipping arrangements.

• Delivery time for such orders may vary and will be communicated separately.
   

9. Change of Address

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• If you need to change the delivery address after placing the order, please contact us immediately. We will attempt to update it, but we cannot guarantee changes once the package has been dispatched.
   

10. Contact & Support

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• For all shipping-related enquiries (tracking, missing package, address change, etc.), email cfria.art@gmail.com or call +91-98860 64822

• Please quote your order number and detailed issue so we can assist you faster.
   

Thank you for choosing Deevara Chittara. We hope your purchase reaches you swiftly and safely.