Deevara Chittara

1. Scope & Eligibility

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• Returns or refunds are accepted only in the case of damaged or defective products, or if the book received does not match the order (e.g., incorrect title).

• Please note: Returns due to change of mind or dissatisfaction are not eligible.
   

2. Time Frame

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• The request must be initiated within 3 days of product delivery.

• The returned book must reach our facility within 10 days of delivery.
   

3. Conditions for Return

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• The book must be unused, in its original condition, and preferably in its original packaging.

• It should not show signs of wear, marking, or mishandling.
   

4. How to Initiate a Return

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• Email us at cfria.art@gmail.com with your order details (Order ID, delivery date) and a brief description of the issue.

• Please include a clear photo or video showing the damage or defect.
   

5. Return Shipping

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• If the issue is due to our error (e.g., damaged book or wrong item delivered), CFRIA will cover the return shipping cost.

• In other cases (e.g., improper handling), the customer will be responsible for return shipping.
   

6. Refund or Replacement

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• For eligible cases: Once the returned book is received and inspected, we will notify you of the outcome.

• If approved:
   

  • Refunds will be processed to the original payment method within 5–7 business days.

  • Alternatively, you may opt for a replacement (subject to availability).
     

7. Contact Details

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• For any queries or to initiate a return, please contact us at cfria.art@gmail.com or call +91 98860 64822.